Frequently Asked Questions
Questions to Ask Before You Sign Up
With Any Hosting Company
Q: Do I own my free domain?
A: Yes. You register it though our online interface. What
you put in, is the information recorded. If we type it in
for you,
we use the information you give us.
Q: Do you have any hidden fees or charges?
A: No. All charges and fees are agreed upon up
front.
Q: How long have you been in business?
A: We have been in business since 1997.
Q: Upgrade fees or penalties?
A: We do not charge to upgrade or downgrade your
account. Simply give us a call or drop us an
email.
The change will go into effect immediately, and
the new charge will go into
effect the next billing
cycle.
Q: Is there a contract?
A: No. We do not require our customers to have
contracts,
because frankly, our customers who sign up don't
leave. We have
a less than 1% attrition rate, and that is
because their business has
gone out of business. Our
customers stay because they the like the service. We
want customers to be 100% satisfied with the service,
or
we're not doing our job
Q: Do you provide refunds or cancellations?
A: Yes. For new Hosting accounts, we offer
a 30-day
money back guarantee. If you're not
satisfied, we will
refund your money. To cancel an account, you just
need to notify
us, either by email or phone. Your
cancellation will go into affect the next
day. For
accounts that pay in advance (quarterly,
semi or
annually), we
will refund any unused portion of your
payment.
Q: How long does it take to get setup?
A: Accounts with new domains are up and
running within
24 hours. Accounts that require their
domain to be
transfer are set up with 24 hours, however the
transferring of the
domain topically can take anywhere
from 24 to 48 hours. This
can vary, based on the
responsiveness from your current host or your reply to
InterNic confirming the transfer. We will work with you
to insure this is
completed in the least amount of time.
Q:
Are you planning on going out of business anytime
soon?
A: That's a big NO. We love the business, and
working
with our customers. We also have no intention of
selling
either. We have built this company from our first
customer and
those customers are not for sale to the
highest bidder. We plan on being around for a
very long
time.
Q: How many customers do you have?
A: Well, without giving the whole farm away, we sign
up
about 200 new domains per month and have been in
business for
4+ years. Over 60% of our new customers
come as referrals from our
existing customers.
Q: What kind of technical support do you offer?
A: We offer toll free phone support as well as email.
techsupport@affordable-web-hosting-services.net.
We
also have an extensive online helpdesk where we have
put
detailed instructions on over 100 different topics and
we continue
to add to it daily
Q:
If my domain goes over the site limit, do you
charge
any penalties?
A: You will get a friendly email reminder, that will tell
you
your site is over limit. You will then have the option to
remove some files, or to upgrade your account. You do
not get a fee or
penalty.
Q: Do I have 24 hour access to my site?
A: Once your domain is set up on our server, you have
24/7
access to your account.
Q: How many times can I update my site?
A: Unlimited. You can update your site, as often as you
like.
Q: Uptime, what does it really mean?
A: Here's the long and the short of it. We have it
based on
2 hours per month total. Honestly, any outages around
here are less than 15 minutes every month or so.
Generally for
reboots.
Q:
What do you mean when you said I get true email
accounts,
forwards
and alias?
A: Well this is one of our most popular questions. You can
have a info@domain.com.
No I can choose or receive
mail there or I can have it forwarded
to my AOL
account. It is your choice. You also can have several
mail boxes like sales@yourdomain.com,
info@yourdomain and they
all get delivered to
jerry@domain.com. This is
all very easily managed
though your customer control panel.
Q:
What software can I use to create my web site?
A: Well this is your choice. Popular programs include
but
aren't limited to FrontPage, Dreamweaver, Publisher,
WebEasy
In addition,
We also offer a web-based tool
which can easily help you make your
site.
Q:
What kind of discounts do I get if I pay quarterly or
annually?
A: A little differently put, monthly accounts have a $2
charge on them. Reason is this, they actually take more
time to
process so instead of raising everyone's
price, we just charge the
monthly folks $2 extra. Its a
system that seems to work for
everyone because we
don't charge huge hosting fees.
Q:
I don't have any credit cards or my business
doesn't
let us charge payments, do you offer
invoicing
services?
A: We do offer invoicing, however we only offer it on
Quarterly or Annual accounts.
Q:
I want my domain to run fast. How many sites do
you have on a server?
A: Our servers smoke. We have 500 domains per server
however, because each of our servers have two
engines, we have a
very fast set up. At any given time
our servers don't exceed 2%
load on the machine.
Q:
What kind of servers do we use? What kind of
connection do
you have?
A: We use Dual Processor Dell Pentium III's, or
two
engines to run each server. We don't over load the
machines
either. Plus we run an OC-196 network and
Cisco Routers which
probably doesn't mean much to
you but it would be like putting several thousand DSL or
T-1 connections into the back of your
computer. Now, if
you use a dial up service to connect, you will
be limited
by that connection. However, you never have to worry
about you site being slow because of us.
Q: What's the catch. You're too nice.
A: Honestly no catch. With us, you get what you
see.
We just enjoy talking and help people
and besides, we
know what it's like to be on the receiving side of
not
so nice hosting service. Our pledge is to never
treat anyone in a way we wouldn't
want to be treated.
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